Refund and Return policy
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Refund and Return policy

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Last Updated: 11-05-2026

Thank you for shopping with VORYXIS TRADING PRIVATE LIMITED. We are committed to providing a smooth, reliable, and satisfying shopping experience to our customers.

This Refund & Returns Policy explains the terms and conditions related to returns, exchanges, refunds, and order cancellations. Please read this policy carefully before placing an order through our website.

1. Eligibility for Returns

We accept return requests under the following conditions:

a. Damaged, Defective, or Incorrect Products

You may request a return, replacement, or refund if:

  • The product received is damaged or defective.

  • You receive an incorrect product, size, color, or item different from your order.

  • You notify us within 7 days of receiving the product.

  • You provide clear images and, wherever possible, an unboxing video to support your request.

b. Size Exchange

If the product size does not fit as expected, you may request a size exchange within 7 days of delivery, subject to the following conditions:

  • The requested size is available in stock.

  • The product is unused and in its original condition.

  • Original tags, labels, and packaging are intact.

c. General Returns

You may request a return within 7 days of receiving your order, provided that:

  • The product is unused and unworn.

  • The product is in its original condition.

  • All original tags and labels are attached.

  • The original packaging is intact.

  • The product is eligible for return under this policy.

2. Non-Returnable Products

Certain products may not be eligible for return or refund, including:

  • Products that have been used, worn, washed, altered, or damaged after delivery.

  • Products returned without original tags, labels, packaging, or accessories.

  • Innerwear, lingerie, or other hygiene-sensitive products unless received damaged, defective, or incorrect.

  • Customized or personalized products.

  • Gift cards, promotional products, or free items.

  • Clearance sale or final sale products specifically marked as non-returnable on the product page.

3. Return Conditions

To qualify for a return or exchange:

  • The product must be unused and unworn.

  • Original tags and labels must remain attached.

  • The product must be returned in its original packaging.

  • All accessories, invoices, and complimentary items, where applicable, must be included.

  • The product must be free from stains, perfume smell, makeup marks, deodorant marks, pet hair, or other signs of use.

All returned products are subject to inspection by our team.

Products that do not meet the above return conditions may not be accepted for a refund, replacement, or exchange.

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us as soon as possible.

To report an issue:

  • Contact our customer support team within 48 hours of delivery, where possible.

  • Provide your order number.

  • Describe the issue with the product.

  • Share clear photographs or videos of the product.

  • Provide an unboxing video, where available, to support your claim.

After reviewing your request, we may offer:

  • A replacement product, subject to availability.

  • An exchange.

  • A full or applicable refund.

5. Return Process

To initiate a return, please contact our customer support team through email.

Please provide the following details:

  • Order Number

  • Customer Name

  • Contact Information

  • Reason for Return

  • Product Images or Videos, where applicable

Our team will review your request within a reasonable timeframe.

If your return request is approved:

  • We may arrange a pickup service where available, or

  • You may be required to ship the product to the designated return address.

Once we receive the returned product, it will undergo a quality inspection.

After successful inspection, we will process your refund, replacement, or exchange, as applicable.

6. Refund Process

Once the returned product has been received and inspected, eligible refunds will be processed to the original payment method used during the purchase.

Estimated Refund Timeline

Refund processing timelines may vary depending on the payment method and banking institution.

  • Online Payments: Generally 3–7 business days.

  • Credit/Debit Cards: Subject to the processing timelines of the respective bank or payment provider.

  • UPI / Net Banking: Generally 3–7 business days after refund approval.

For Cash on Delivery (COD) orders, refunds may be issued through:

  • Bank Transfer

  • UPI

  • Store Credit or Wallet, where applicable

The customer may be required to provide the necessary account details to process a COD refund.

7. Shipping and Handling Charges

Shipping or handling charges are generally non-refundable.

However, shipping charges may be refunded or covered by us in cases where:

  • An incorrect product was delivered.

  • The product was received damaged or defective.

  • The issue occurred due to an error on our part.

8. Exchange Policy

We may provide exchanges in the following situations:

  • Incorrect size received.

  • Size does not fit, subject to availability and return conditions.

  • Incorrect product delivered.

  • Damaged or defective product received.

  • Color change, where available and applicable.

All exchanges are subject to product availability.

If the requested replacement product or size is unavailable, customers may be offered:

  • A refund, where applicable.

  • Store credit, where applicable.

  • Another available product, subject to adjustment of any price difference.

9. Order Cancellation

Orders may be cancelled before they are shipped or dispatched.

Once an order has been shipped or dispatched, cancellation requests may not be accepted.

In such cases, customers may request a return after receiving the product, subject to the terms and conditions of this Refund & Returns Policy.

Approved cancellations made before shipment will generally receive a full refund through the original payment method.

10. Return Shipping

The responsibility for return shipping may depend on the reason for the return.

Return Shipping May Be Covered by Us If:

  • The product received is damaged.

  • The product is defective.

  • The wrong product was delivered.

  • The issue occurred due to an error on our part.

Return Shipping May Be the Customer’s Responsibility If:

  • The customer selected an incorrect size.

  • The customer wishes to exchange a product due to personal preference.

  • The customer changes their mind after purchase.

  • The reason for the return is not caused by our error.

Return pickup availability may depend on the customer’s location and serviceability.

11. Refund Exceptions

Refunds, returns, or exchanges may be rejected in the following cases:

  • The returned product fails our quality inspection.

  • The product has been used, worn, washed, altered, or damaged after delivery.

  • Original tags, labels, packaging, or accessories are missing.

  • The return request is submitted after the applicable return period.

  • The product is specifically marked as non-returnable.

  • The customer is unable to provide reasonable evidence for a damaged, defective, or incorrect product claim when requested.

12. Contact Us

For any questions regarding returns, refunds, exchanges, cancellations, or this Refund & Returns Policy, please contact us:

VORYXIS TRADING PRIVATE LIMITED

Email: info@voryxistrading.com

Phone: +91 9310371856

Address:
First Floor, Unit No. FF-17, Pearl Omaxe,
Netaji Subhash Place, Pitampura,
New Delhi, North West Delhi, Delhi – 110034

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