Last Updated: 11-05-2026

Introduction

Your privacy is important to us at VORYXIS TRADING PRIVATE LIMITED. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, browse or purchase products, create an account, place an order, or use our services.

By accessing or using our website, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

This Privacy Policy has been prepared in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable laws and regulations of India.

1. Information We Collect

We may collect different types of personal information required to provide, operate, and improve our services.

Personal Information

We may collect the following information:

Full Name
Email Address
Mobile Number
Shipping Address
Billing Address
Payment Information (processed securely through authorized payment partners)
Account Login Details
Order History
Product Preferences
Wishlist Information
Customer Support Communications
Information submitted through contact forms, promotional activities, surveys, or newsletter subscriptions

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

IP Address
Browser Type and Version
Device Information
Operating System
Website Usage Data
Pages Visited
Time Spent on Website
Referral URLs
Cookies and Similar Tracking Technologies

2. Consent

By visiting our website, creating an account, placing an order, subscribing to updates, participating in promotional campaigns, or providing your personal information, you consent to the collection, processing, storage, and use of your information as described in this Privacy Policy.

Where required under applicable laws, we will obtain your explicit consent before processing your personal information for specific purposes.

You may withdraw your consent at any time by contacting us. Withdrawal of consent will not affect the legality of processing performed before the withdrawal.

3. How We Use Your Information

We use your personal information for the following purposes:

Processing and fulfilling your orders
Delivering purchased products
Managing returns, refunds, and exchanges
Processing and verifying payments
Providing customer support services
Managing customer accounts
Sending order confirmations and delivery updates
Improving our website, products, and customer experience
Understanding customer preferences and shopping behavior
Providing personalized product recommendations
Sending promotional offers, discounts, and marketing communications where permitted
Preventing fraud, unauthorized transactions, and security risks
Maintaining website functionality and security
Complying with legal and regulatory requirements

4. Sharing of Personal Information

We respect your privacy and do not sell, rent, or trade your personal information.

We may share your information only with trusted third parties who assist us in operating our business, including:

Payment Gateway Providers
Banking and Financial Institutions
Courier and Delivery Partners
Logistics Service Providers
Website Hosting Providers
IT Service Providers
Customer Support Service Providers
Analytics and Marketing Partners
Government Authorities or Regulatory Bodies when required by law

All third-party service providers are required to maintain appropriate confidentiality and security standards.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Improve website performance and functionality
Remember user preferences
Maintain shopping cart information
Analyze website traffic and customer behavior
Improve the shopping experience
Provide relevant offers and promotional content

You can control or disable cookies through your browser settings. However, disabling cookies may affect certain website features and functionality.

6. Data Retention

We retain your personal information only for as long as necessary to:

Complete your orders and provide services
Maintain customer support records
Maintain financial and transaction records
Fulfill legal and regulatory obligations
Resolve disputes
Enforce our terms and policies

Once your information is no longer required, it will be securely deleted, anonymized, or disposed of in accordance with applicable laws and regulations.

7. Your Rights

Subject to applicable laws, including the Digital Personal Data Protection Act, 2023, you may have the right to:

Access your personal information
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Withdraw consent for processing your information
Opt out of marketing communications
Request information regarding the processing of your personal data
Raise concerns regarding the misuse of your personal information

To exercise these rights, please contact us using the contact information provided below.

8. Data Security

We take appropriate technical and organizational security measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, loss, or destruction.

Our security practices may include:

Secure payment processing
Restricted access to customer information
Protection of website infrastructure
Regular monitoring and security updates
Use of appropriate technical safeguards

Although we take reasonable measures to protect your information, no electronic transmission over the internet or data storage system can guarantee complete security.

9. Children’s Privacy

Our website and services are intended for individuals who are 18 years of age or older.

We do not knowingly collect personal information from children below 18 years of age. If we discover that such information has been collected, we will take appropriate steps to delete it.

Parents or guardians may contact us if they believe that a child has provided personal information through our website.

10. Grievance Officer

In accordance with applicable laws and regulations, including the Digital Personal Data Protection Act, 2023, you may contact us regarding privacy-related concerns or grievances.

Company: VORYXIS TRADING PRIVATE LIMITED

Officer Name: Suresh Kumar

Email: grievance@voryxistrading.com

Phone: +91 9310371856

Address:
First Floor, Unit No. FF-17, Pearl Omaxe,
Netaji Subhash Place, Pitampura,
New Delhi, North West Delhi, Delhi – 110034

We will make reasonable efforts to address privacy-related concerns within the applicable timelines.

11. International Data Transfers

If you access our website from outside India, your personal information may be transferred, stored, or processed in India or other locations where our service providers operate.

By using our website and providing your information, you acknowledge and consent to such processing in accordance with applicable laws and this Privacy Policy.

12. Third-Party Services

Our website may contain links to third-party websites or use third-party services, including:

Payment Gateways
Delivery and Shipping Partners
Analytics Services
Advertising and Marketing Platforms
Social Media Platforms

We are not responsible for the privacy practices, security, or content of third-party websites or services.

We recommend reviewing the privacy policies of third-party services before providing them with your personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to changes in our business operations, technology, products, services, or legal requirements.

Any changes will be published on this page with an updated “Last Updated” date.

Your continued use of our website after changes to this Privacy Policy are published means that you accept the revised Privacy Policy.

Contact Information

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

VORYXIS TRADING PRIVATE LIMITED

Email: info@voryxistrading.com